Refund Policy

Updated: 18 Jan 2025

At AFRO Agency LLC, we strive to ensure transparency and fairness in our transactions. This Refund Policy outlines the conditions under which refunds are provided, the process for requesting a refund, and the scenarios where refunds may not be applicable. By using our services, you agree to the terms stated herein.

General Overview

Our Refund Policy applies to the following types of services:

  • Subscriptions: Automated billing for subscription services is eligible for a refund if a request is submitted within 24 hours of the billing.

  • One-Time Services: Payments for one-time services are non-refundable once completed.

  • Retainers: Automated billing for retainer agreements is eligible for a refund if a request is submitted within 24 hours of the billing.

For special services with contracts between AFRO Agency LLC and the client, the terms specified in the contract will override this Refund Policy.

Refund Eligibility

Refunds may be requested under the following conditions:

Dissatisfaction with the service.

Non-performance of agreed-upon deliverables.

Technical issues that prevent the fulfillment of the service.

Refund requests must be made within 24 hours of automated billing. Refunds are not available for partially completed services or unused portions of a subscription. Promotional offers, discounts, or trial periods may be eligible for refunds on a case-by-case basis, as stated on the product or service landing page.

Refund Process

To request a refund, customers must email us at [email protected]. The email should include proof of purchase (such as the original receipt or an email confirmation) and a detailed reason for the request. Refund requests are typically processed within 5-10 business days upon approval. Refunds will be issued back to the original payment method whenever possible. If this is not feasible, refunds will be issued via bank transfer.

Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

Failure by the client to follow provided instructions.

Misuse of services.

AFRO Agency LLC does not charge any fees for processing refunds or cancellations.

Subscription and Retainer Agreements

Refunds for subscription services are not provided for mid-cycle cancellations. Customers will retain access to the service until the end of the current subscription period, and the next billing cycle will be ceased. For retainer agreements, prorated refunds may be issued based on the calendar month (e.g., February prorated using 28 days, July using 31 days).

Dispute Resolution

In cases of refund-related disputes or disagreements, AFRO Agency LLC will adhere to the terms outlined in signed contracts. If no contract exists, the Refund Policy will serve as the guiding document. If disputes cannot be resolved through these measures, we will engage in mediation or arbitration.

Communication and Updates

Customers will be informed of any changes to the Refund Policy via email notifications and updates on our website at https://afro.agency/refund-policy. While our Refund Policy is not linked in customer agreements, all terms and conditions are disclosed directly within those agreements.

Legal and Compliance Considerations

This Refund Policy does not adhere to any specific legal requirements or industry standards, as none are applicable. However, AFRO Agency LLC includes disclaimers and limitations of liability regarding refunds to ensure clarity and protection for all parties involved.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

AFRO Agency LLC

1209 Mountain Road PL NE, STE R

Albuquerque, NM 87110

Email: [email protected]

By accessing or using our services, you acknowledge that you have read, understood, and agreed to our Refund Policy.

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AFRO Agency LLC, 1209 MOUNTAIN RD PL NE STE R ALBUQUERQUE NM 87110